In the wake of the global Covid19 outbreak, Consult Property Management have adapted the way we operate as we take responsible steps to ensure the safety of staff, clients and communities.
Block & Estate Management
Manage the Change
Assist in the transition from another Managing Agent or deal with the enfranchisement under an RTM (Right to Manage)
Dedicated Property Manager
A dedicated Manager deal with the day to day duties working collaboratively with any RTM Company or Board of Directors
Health and Safety
Ensure Health and Safety compliance with regulations are met including the Regulatory Reform Order (fire safety).
We offer a login portal which will allow you to manage and review your service charge account and make payments directly. We are still contactable by phone should you wish to discuss with us directly.
Section 20 Works
As a Director of a Residents Association or Right To Manage Company self-managing a residential block, Section 20 works can be a daunting process. Contact us to see how we can help, from money collection to full management of the section 20 process we will ensure you get Section 20 works right.
Service Charge Collection
There is strict legislation governing how service charges are levied. It is important block managing agents take a zero tolerance to late payment of service charges. We explain to leaseholders why payment is crucial to the upkeep of their property and with that, the individual market value of their home or investment
Management & Maintenance
Regular property inspections
We understand the needs of each building varies, the frequency of site visits will be agreed at the outset and reports will be readily available.
Reactive maintenance 24/7
Responsibility for instigating all emergency works/repairs, we will provide a reachable contact should an emergency occur out of hours.
General Building Maintenance
Through regular inspections and a streamlined reporting function, we can identify the day to day wants of repair and periodic maintenance. Works will be carried out by a pre-approved supply chain ensuring that operatives hold the relevant insurances and qualifications.
Maintenance Plans and Advice
With the support of our surveying team we can offer a full range of advice on existing and preventative maintenance
Major Works Delivery
Our dedicated Project Managers and Consultancy team can deliver major works projects from inception to completion. We can manage the process from scoping works, tendering and project management when on site. Working with a vetted supply chain we will ensure your building is in safe hands.
Legal & Administrative
Company secretarial duties
We can undertake the Company Secretarial role ensuring directors duties are fulfilled and provided with the right cover. Our role we include financial reporting and timely filing of year end accounts to Companies House.
We understand your right to quiet enjoyment of your property therefore we will address breaches of covenants as and when they arise and enforce compliance where applicable. It is also important that the property is safeguarded against unauthorised alterations.
In conjunction with issuing invoices, we will ensure timely collection of service charges including chasing arrears and bad debtors. Funds will be collected into dedicated client accounts in strict accordance with anti-money laundering legislation. We understand the importance of keeping service charge accounts solvent at all times.
Full accounting service and liaison with auditors
Statutory Information Admin
Ensure that the company files statutory information promptly
CPM calculate our management fees as per the RICS guidance i.e an overall fee for the block rather than a percentage of the total service charge budget.
We like to have at least a month to get properly set up on our systems and allocate resources internally but this can be expedited under special circumstances. Please contact us for more information.
All of our property managers are either qualified through the Institute of Residential Property Management or working towards it. Our Directors are also qualified through the RICS.
Management fees are the fees Consult Property is paid to manage the building. The remainder of the service charges are used to pay for other services maintenance and insurance for the building
The frequency of collection is determined by your lease and are usually either every 3, 6 or 12 months with the budget usually being reviewed annually.
Please inform both your property manager and your local council (https://www.gov.uk/report-noise-pollution-to-council). You will need to keep a diary of the time, duration and type of disturbance for the council to be able to take action. The more detail the better. All leaseholders have the right of ‘quiet and enjoyment’ and so there could also be some legal recourse against the leaseholder.
Many developments are released or sold in phases, so people will be living on the estate while construction is still underway. This can mean that some of the roads and common areas are not being maintained to the desired standard, as construction vehicles are still using those areas, or are still the responsibility of the developer. There will be areas that we are responsible for and we will be working hard to maintain these within the restrictions of the surrounding construction works. We may also be providing company secretarial support to your residents’ management company (if you have one) behind the scenes. The service charge budget is based on the full development with all properties contributing and your portion of the charge will be billed on this basis, no matter what areas have been built or handed over. Any unspent funds are credited back when the service charge accounts have been produced at the end of the year. If you have any queries about what is covered by your service or estate charge, contact your property manager for more details.
Many leases do not permit keeping personal items in the common areas and the main reason is for fire safety. Personal items can create a fire hazard and also cause an obstruction in the event of a fire, making it more difficult for the rescue services to access the building or for residents to leave the building (if your building has an evacuation policy). In addition, leaving personal items in the common areas can invalidate the insurance policy for your building, meaning the cost of repair or reconstruction may not be met by the insurer in the event of a claim.
When selling your property that is managed by us, you will need to provide the purchaser with documentation, commonly called a management pack, which includes information on items like service charge account and budgets. We will also need to ensure that your service charge account is up to date. If you are selling your property, please contact your property manager.
“I have worked closely with Sarah for a number of years dealing with a variety of portfolio matters in both London and the South East. Many of these instructions have proved challenging and demanding but Sarah has always been on hand to deal with queries quickly, efficiently and to liaise between tenants and the professional team. Sarah provides expert local knowledge ensuring successful results on each occasion. Sarah is outcomes focussed and knows her market. She is easy to work with and provides clear, concise and commercial instructions.”
Sarah has a wealth of knowledge and experience in the industry and delivers results as she is always prepared to go the extra mile!